Return Policy

At York Dress, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help. Please read our return policy carefully before submitting a return request.

1. Return Window

We accept returns within 15 days of the delivery date. To be eligible for a return, your request must be submitted within this 15-day window. Requests made after this period will not be accepted.

2. Eligibility Conditions

To qualify for a return, items must meet the following conditions:

Item is in its original, unworn, and unwashed condition
All original tags are still attached
Item is free from perfume, makeup, deodorant, or any other stains
Item is returned in its original packaging

The following items are non-returnable:

Sale or final sale items
Intimates, swimwear, and accessories (for hygiene reasons)
Items marked as non-returnable at the time of purchase
Gift cards

3. How to Initiate a Return

To start a return, please follow these steps:

Email us at support@yorkdress.com within 15 days of receiving your order
Include your order number, the item(s) you wish to return, and the reason for the return
Our team will review your request and respond within 1–2 business days with return instructions
Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–7 business days
Please note that original shipping fees are non-refundable
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account

5. Exchanges

We currently do not offer direct exchanges. If you would like a different size or color, please return the original item (subject to our return conditions) and place a new order for the desired item.

6. Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us immediately at support@yorkdress.com with your order number and photos of the item. We will arrange a replacement or full refund at no additional cost to you.